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These Terms and Conditions ("Terms") are entered into by and between Jackpoty Casino (the "Operator" or "we") and the user (the "User" or "you") for the use of our online gaming platform, including our website, mobile application, and related services.
These Terms aim to define the rights, obligations, and responsibilities of both parties in relation to your use of our online gaming platform. By registering an account with us and/or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Your continued use of our services will be considered as acceptance of these Terms. We reserve the right to modify or update these Terms at any time without prior notice. Your continued use of our services after changes have been made shall constitute your acceptance of such modifications.
You must be at least 18 years old (or the age of majority in your jurisdiction) to register an account with us or use our services. By registering an account, you confirm that you are at least 18 years old and that you have not been restricted from participating in online gaming activities by any government agency.
To be eligible for registration, you must provide valid identification documents as required by our Know-Your-Customer (KYC) policy. We reserve the right to verify your age and identity at any time.
We are required to comply with anti-money laundering and know-your-customer regulations. You agree to provide us with all necessary documentation and information to facilitate verification, including proof of address and identification.
You are solely responsible for maintaining the confidentiality and security of your account login credentials and password. We will not be liable for any unauthorized use or access to your account resulting from your failure to maintain adequate security measures.
We accept a variety of payment methods, including credit cards, e-wallets, and bank transfers. We reserve the right to add or remove payment methods at any time.
The minimum deposit is AUD 20 (or equivalent), while there is no maximum limit for deposits. For withdrawals, the minimum amount is AUD 50 (or equivalent), with a maximum of AUD 10,000 per month.
Deposits are typically processed instantly, while withdrawals may take up to 5 business days to process, depending on the payment method chosen. We do not charge fees for deposits or withdrawals, except in cases where bank transfer fees apply.
We comply with all applicable anti-money laundering regulations and reserve the right to report suspicious transactions to relevant authorities.
Bonuses are credited to your account automatically after meeting the required conditions, as specified in our promotions page. You can view available bonuses by logging into your account.
You must wager the bonus amount at least 40 times within the specified time frame (usually 30 days) to withdraw any winnings associated with the bonus. Failure to meet these requirements will result in forfeiture of the bonus and associated winnings.
Bonuses expire after the specified time frame, and we reserve the right to revoke bonuses or restrict your account if we suspect abuse or irregular gameplay patterns.
We use Random Number Generators (RNGs) to ensure that all games are fair and random. Our RNGs undergo regular audits to maintain their integrity.
In the event of a game malfunction, we will take immediate action to correct the issue or remove the affected game from our platform. You agree not to play on any games that have been identified as faulty.
We offer responsible gaming tools, including deposit limits, self-exclusion options, and time-out periods, which you can access by logging into your account.
You have the option to self-exclude yourself from our platform for up to 12 months. During this period, we will not permit you to log in or play games.
We offer limits on deposits, wagers, and sessions to help prevent problem gaming behaviors. You can adjust these limits by logging into your account.
If you need assistance with responsible gaming or have questions about our services, please contact our support team through the link provided in our website's footer.
We strictly prohibit bonus abuse, which includes but is not limited to:
You agree not to engage in any fraudulent, collusive, or manipulative activities while using our services. This includes but is not limited to:
You can close your account at any time by logging in and selecting the "Close Account" option. We will process your request promptly, but you may still be liable for any outstanding balances or fees.
We reserve the right to suspend or close your account if we suspect that you have breached these Terms or engaged in prohibited activities. You agree to cooperate with us in investigating and resolving such incidents.
If you fail to log in for a period of 12 months, we will consider your account dormant and subject to closure. In this case, any remaining balance may be donated to charity or transferred to another jurisdiction as required by applicable laws.
We collect personal data from you to facilitate registration, verification, and communication with our support team. This information includes but is not limited to:
We use your personal data solely for the purpose of providing services and communicating with you regarding promotional offers, account management, or technical issues. Your data will be stored securely in accordance with applicable laws, including GDPR.
If we are subject to GDPR, we comply with all relevant regulations concerning personal data processing. You have the right to:
We do not guarantee that our platform will provide a specific return on investment, and you acknowledge that there are risks associated with online gaming. You agree to hold us harmless for any losses incurred while using our services.
In the unlikely event of system errors or technical issues affecting gameplay or deposit/withdrawal processing, we reserve the right to suspend services temporarily while resolving these issues.
Our platform may include third-party links or advertisements. We do not endorse or guarantee any products or services offered through these external sites and are not responsible for their content or functionality.
We reserve the right to modify, update, or remove any terms at our discretion. By continuing to use our services after changes have been made, you acknowledge acceptance of these modifications.
If we make significant changes to these Terms, we will notify users via email or through a notification on our website.
By using our online gaming platform and services, you agree to be bound by these Terms. If you do not accept any terms, please discontinue use of our services immediately.
